I love seeing things in new ways—your timeline showing shift in customer/software responsibility resonates. And I love your declaration for a future with space to focus on creativity and connection.
Looking at history, I feel like a similar promise was held behind technical advances, only to backfire. E.g. the Industrial Revolution promised to cut physical labor and led to widespread worker exploitation and dangerous factory conditions. The computer and internet revolutions aimed to enable shorter work weeks with more leisure time and flexible work, yet most now work longer hours—always on call, 24/7 expected availability, and precarious gig worker conditions.
Given your deep insight into this transition, what role do you see for technology leaders in ensuring AI Agents become a democratizing force rather than another layer of digital divide?
I love seeing things in new ways—your timeline showing shift in customer/software responsibility resonates. And I love your declaration for a future with space to focus on creativity and connection.
Looking at history, I feel like a similar promise was held behind technical advances, only to backfire. E.g. the Industrial Revolution promised to cut physical labor and led to widespread worker exploitation and dangerous factory conditions. The computer and internet revolutions aimed to enable shorter work weeks with more leisure time and flexible work, yet most now work longer hours—always on call, 24/7 expected availability, and precarious gig worker conditions.
Given your deep insight into this transition, what role do you see for technology leaders in ensuring AI Agents become a democratizing force rather than another layer of digital divide?